Shipping & Returns

BalancePlus Shipping Policy

Orders placed before 8:30am ET will ship the following business day. Orders placed after 8:30am will be shipped in two business days.
The estimated delivery date shown on the checkout page may not be accurate.
All shipping estimates and quotes at BalancePlus e-ProShop are subject to change at time of shipment, without notice.
Carriers may be changed at time of shipping to provide the best possible value and service to each customer.
International orders may be subject to additional charges such as duties, brokerage, and taxes. Check with your local government for import guidelines.

UPS will not deliver to a post office box.  Please include a street address for all UPS shipments.

Procedure for sending shoes to BalancePlus for Installations

If you are outside of Canada:
Parcels sent to BalancePlus for installations must be marked
- $1 vaule for Customs
- IMPORTATION FOR REPAIR OR ALTERATION

Additional Duties may be charged to you if these conditions are not met.

If you are in Canada:
Please specify the "Signature Required" option for Canada Post or use couriers that provide "Door to Door" Service to avoid delays in having your order processed.

BalancePlus Return Policy

Any products that are accepted as returns must have:
Parcels must be marked $1 vaule for Customs

All special orders are final.
Special orders include:
- left-handed footwear
- footwear with lace covers
- footwear with partial sliders

Any product that is worn, used, or altered in any way is non-returnable. Pants/Trousers that have been laundered are non-returnable.

For help in determining the proper shoe length see our Fitting Assistance section.

Please contact us with any questions regarding returns.

Thank you for choosing BalancePlus

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